Correos del Ecuador CDE E.P., Guayaquil. Correos del Ecuador Servicio al cliente en <city>

Deb - 2022-11-07

I have been waiting for seven documents from the USA since December of 2020. Two years later, we still have not received any of the documents. Actually, it is only three documents but one agency sent it out three different times in hopes that we would receive at least one of them. I would recommend if you are requesting documents or important information from another country, you send it through DHL or UPS with a prepaid envelope enclosed.

Ray Dicken - 2022-03-21

Mail never arrived again, this is my 4th time I have mailed a letter and all 4 times they never arrive. The theft and corruption here is really bad at this post office.

Iris Vera Bohorquez - 2022-07-28

Building in poor condition, no maintenance, LOOK AT THE PHOTOS 😱, I went to pick up a package that came from Mexico and it took more than 6 months, when you enter you don't go directly to the reception but to an information office, the people attended me Kindly, I waited 15 minutes for the delivery of the package. I chose this medium because it is cheaper but I did not think it would take so long.

Are Alvarado - 2022-04-21

The facilities are in terrible condition, it seems abandoned, although it is working, not even if they want to, they can sweep garbage and mount it all over the place.

Anita Aguirre - 2019-04-29

Extremely slow! The service of the agency is very slow (they have only 1-2 people attending) and you have to take the # of guide, instead of being able to see your orders only with your ID. Minimum you are going to take 1 hour so there are few people. The whole process is very delayed, one has to pre-alert in the system, it costs $ 3.51 for each shipment just to warn that it will arrive (an excessive and unnecessary charge since the sender is already paying for the shipment from the point of origin). After it takes 1-2 months to process, when the postman has to leave it at your home, it does not do so, the system registers that it was an Intrusive delivery attempt (even though one has been at home all day). what seems to be simply a lie. Then you have to wait for it to appear in the system that is in the agency. There are packages that can take up to 4 months! And if something happens through customs it is more delayed. And you also have to pay an additional $ 5 just because they decided you were going to go there. There are times when they determine that you have to settle and pay fees, so you have to send documents supporting the cost and payment of the shipment and then wait for more to settle and tell you how much you have to pay. Then go to the bank to pay to finally be able to withdraw it.