Correos del Ecuador, Quito. Correos del Ecuador Servicio al cliente en <city>

Aimee Hoppe - 2022-08-30

There is no post office here!!!

제발ᅲᅲ - 2020-01-29

great service here is post office i sent a international post

Tecnicentro - 2022-11-15

Please, I have a package that was registered and the fee was paid. It has been in Quito for 3 months and has not been dispatched to the Sauces de Guayaquil agency please answer the emails with a conventional number provide better services than the old company, the old company was going to leave the packages to the house of one is a new company postal services until you pay for the delivery even so it takes so long

Justin Villacís (juleviar) - 2022-10-12

It's crap, please don't buy products that are sent to this place, problems simply appear and the reception of the product does not give the product even more so if they have to send it to another province because it never happens.

Kris - 2019-02-13

It is not news for many to know that the Ecuadorian postal parcel service is terrible, especially when shipments from abroad are expected. I want to tell you about the service, it is crap, I have received around 25 shipments with a guide, in the last 5 years, and every year they go up 5 more working days in expected time from arrival in the country. Beware that on the tracking page, they manipulate the information. When you look at it, "item sent abroad departure" is indeed that it has already left the foreign country. This information is supported by the foreign post office, since the foreign country offers "data interface" means that the foreign post office updates the status of the shipment to the Ecuadorian post office but beware, only until the departure of the foreign country, the rest It depends only on the post office of Ecuador. Once the transport arrives and unloads the shipment in Ecuador, Correos del Ecuador places on its tracking page "Item sent abroad and received" Note that here, in reality, the shipment already physically enters the country. If you have doubts about what I say, you can ask the foreign post office. It is here where the information is not true, it is manipulated, they are deceiving all citizens. For example, if they send you a package with a guide number and regular service from Germany, 4x4, it is verified with GPS that it takes a maximum of 5 working days to reach Ecuador, the service is so fast and efficient because the regular package in Germany is the same. than DHL. This does not imply that you have to pay $42 because it is not an expedited service, although by nature it is just as fast as an express, just in case. That yes, find out well before sending or receiving parcels greater than 4kg, and worse than 4kg and more than $400, it is a crime and assault on the pocket, prohibited! It means that, if the Ecuadorian post office gentlemen do not feel like placing the correct information, many are deceived into thinking that it has not yet arrived and weeks will pass, until they bother to place "item received at the Ecuador exchange office ". Just now it will take 25 WORKING days for them to deliver the shipment. Take note, 25 working days are 7 weeks, apart from the fact that, as is customary, the Ecuadorian post office gentlemen delay entering "item received at the exchange office" even though the package is under the noses of the gentlemen. Another bad habit again, they take between 3-4 weeks to enter "item received at the exchange office", plus 25 working days, that's 8-9 full weeks, that if they put the information was fair, they would be obliged to deliver it in just one month. But they do not do this for several reasons: 1) Because that way many people would stop using express mail, that way the Ecuadorian post office would no longer charge them the $42, that is already lost for these Ecuadorian post office gentlemen. 2) The service is terrible, as I said before, the service 5 years ago was 10 working days, now it is 25 working days, the negligence and the fact that my concern for this entity is impressive and unacceptable. But nothing can be done if there are no complaints, claims, complaints from citizens. For now, I am compiling evidence to go to the Ombudsman for poor service, and for giving erroneous descriptions to customs, damaging the value of the tariff. Don't use Let me know, it doesn't do what they offer, it only takes longer, as I just passed by, you misused the description that I placed in Let me know, you reiterated that it came out harming the tariff value. From 15% for using Let me know they raised me to 30%, that is double. Don't pay attention to the fact that they process them quickly, which is obligatory, that if they don't alert you before they arrive in the country they delay you, they are pure lies to invent raising the tariff. Check yourselves, and like me, report any type of incident to the Ombudsman's Office or any competent entity, so that they improve the service, especially for those who have their relatives abroad. Below is a capture of a CUSTOMS official